Privacy Notice | Karen Connect

PRIVACY NOTICE

Karen Connect (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, share, and protect your information when you visit our website, use our services, or communicate with us. By using our website or services, you agree to the practices described in this Privacy Notice. For full details, please read the sections below on Information Collection, Data Usage, and Security Protocol.

Information We Collect

1. Information You Provide to Us - Contact details – such as your name, email address, phone number, and company or organization. - Booking and service details – such as the type of interpreting or translation service you request, preferred dates and times, languages, and any notes you choose to share. - Account information – if you create an account, we may collect your login details and preferences. - Communication content – such as emails, messages, feedback, or inquiries you send to us.

2. Information Collected Automatically When you visit our website, certain information may be collected automatically, such as: - IP address and approximate location - Device type, browser type, and operating system - Pages viewed, links clicked, and time spent on the site - Date and time of your visit We may use cookies and similar technologies to help our site function properly and to understand how it is used.

3. Information from Third Parties We may receive information about you from: - Service platforms we use to manage bookings, payments, or communications - Business partners or organizations that refer you to us.

How We Use Your Information

We use your information to:

Provide and manage our interpreting and translation services
Process bookings, inquiries, and service requests - Communicate with you about appointments, updates, and support
Improve our website, services, and customer experience - Maintain our internal records and administration - Comply with legal, regulatory, and professional obligations
Protect our rights, property, and the safety of our clients and interpreters Legal Bases for Processing (If Applicable) Where required by law, we rely on one or more of the following legal bases to process your information:
Your consent – for example, when you choose to submit a form or sign up for communications.
Performance of a contract – to provide the services you request.
Legal obligations – to meet legal, regulatory, or tax requirements.
Legitimate interests – such as improving our services, maintaining security, and managing our business, where these interests are not overridden by your rights.

How We Use Your Information

Security, Retention & Your Rights Data Security We take reasonable technical and organizational measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

Data Retention

We keep your information only for as long as necessary to:

Provide the services you requested
Meet legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymize it in a secure manner. Your Rights Depending on your location and applicable law, you may have the right to: - Access the personal information we hold about you - Request correction of inaccurate or incomplete information - Request deletion of your information, where applicable - Object to or restrict certain types of processing - Withdraw consent where we rely on your consent (this will not affect processing that has already taken place) Children’s Privacy Our services and website are not directed to children under 13 (or a higher age where required by local law), and we do not knowingly collect personal information from children. International Transfers Karen Connect may work with clients, interpreters, and service providers in different locations. This means your information may be transferred to and processed in other regions or countries. Updates to This Privacy Notice We may update this Privacy Notice from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date below.

Last Updated: August 2026

If you have any questions, concerns, or requests regarding this Privacy Notice or how we handle your information, you can contact us at:

Karenh Connect

Email: info@kcinterpreting.com

Tel: +1 (252) 497 - 2855